GRIDPILOT HELP CENTER
Get back to a calm workspace.
Setup, permissions, Profiles, purchases, privacy, and safe troubleshooting.
Permissions and setup
GridPilot is not moving windows
Open GridPilot and finish Window Automation setup. Add the bundled GridPilot Window Bridge in Apple Shortcuts, then allow GridPilot to control Shortcuts Events when macOS asks. Screen Recording is not required.
Do I need Input Monitoring?
Only edge-drag detection needs it. Menu snapping, Smart Arrange, Profiles, Layout Rescue, and keyboard shortcuts continue without it. It is not used to record ordinary typing.
Why is GridPilot absent from Accessibility?
The App Store version uses the inspectable Apple Shortcuts bridge instead of Accessibility. Its absence is expected.
Profiles, Smart Arrange, and recovery
What can a Profile reopen?
Configured apps and URLs or documents you explicitly added. macOS does not let utilities recreate unsaved documents, private tabs, or content another app does not expose.
A saved app or display is missing
GridPilot places compatible items it can find and reports skips. Layout Rescue can restore matching visible windows when the display returns; it does not invent missing apps, files, or monitors.
Will GridPilot undo my manual resize?
No. After a bounded arrange or Profile apply, GridPilot yields. Later manual resize, maximize, or full-screen choices win.
Does Smart Arrange revive minimized windows?
No. It arranges eligible visible windows and does not unminimize or reveal hidden work.
Trial, subscriptions, and Lifetime
What happens after the 7-day trial?
Pro features lock until you subscribe or buy Lifetime. Halves snapping remains free forever. Saved Profiles and layouts are not deleted and return when Pro is active.
How do I restore a purchase?
Use GridPilot → Upgrade to Pro → Restore Purchases while signed into the Apple Account used for purchase. GridPilot never asks for the account password or code.
How do I cancel or request a refund?
Apple controls billing. Manage the subscription in App Store account settings and request an eligible refund at reportaproblem.apple.com. Mandatory regional consumer rights remain available.
Share the symptom, not your secrets
Include macOS and GridPilot versions, the feature, expected result, and actual result. Redact titles, email addresses, document names, browser tabs, and private material. Support never asks for an Apple password, verification code, payment card, Mac password, or remote control.
Still need help?
Typical response: within two business days.